Carol’s experience working within the Healthcare Industry began in 1972. Throughout the years, Carol worked in various settings, taking on positions and roles that increased her knowledge and skills in the healthcare business.
At the young age of 17, she worked as a transcriber for the Visiting Nurses Association in which she transcribed many nursing visits from the detailed audio cassettes. She also provided secretarial support by typing up records, answering phone calls, and performing scheduling related duties.
During the 1980’s Carol took a secretarial position in the X-ray department at Leominster Hospital. Through her experiences working in the hospital, she was able to gain valuable insight into how the hospital system operates. During this time she also worked as a waitress at a few local restaurants where she was able to enhance her customer service, time management, and attention to detail skills.
In 1990, Carol began working for Olsten Health Services as a Homemaker and later received training to become a PCA. She worked as a PCA in the field for 2 years before receiving a promotion to Scheduling Coordinator. As the Scheduling Coordinator, Carol worked directly with employees and clients to coordinate client care based on the authorizations for services. She had the task of coordinating schedules for an array of different disciplines, including: Homemakers, Home Health Aides, Certified Nurse Aides, Licensed Practical Nurses, Registered Nurses, Physical Therapists and Occupational Therapists. Carol indicated that it was imperative that she matched the right employee with the right client to provide the best possible quality of care for each client. Carol worked at Olsten Health Services until they went out of business in March 1999.
In April 1999, Carol was offered the position of Scheduling Manager by Virginia C. Obara, Co-Founder of Always On Call Health Services®, Inc. Upon accepting the position, she began working closely with Virginia to help grow the business. Today, Carol remains the Scheduling Manager for Always On Call Health Services®, Inc. She stated: “Our focus has always been to provide quality home health care. I have always believed that Always On Call Health Services®, Inc. treats clients and their families with the respect, dignity & integrity; and the company’s reputation has proven that over the years.” Carol encounters many day to day challenges as she tries to meet the needs of the clients, their families and caregivers, and the agency employees. Her positive outlook and pleasant manner as led to the development of many lasting relationships with past and present clients, caregivers, coworkers and employees.
Outside of work, Carol thoroughly enjoys working with crafts, with her main interest being homemade jewelry, beading and various painting projects. Carol is also very active in participating in fundraising events, such as donating her homemade crafts to be raffled or sold, to raise money for the American Cancer Society as well as for the Alzheimer’s Association. Most of all, Carol loves spending time with her husband, children, family and friends.